Shipping policy

Order Processing

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Onyx Estate is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

Onyx Estate is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our team directly to file a claim.

Questions

If you have any questions about our shipping policy, please contact us at support@onyxestate.co.